Shipping policy

Ebenezer Hats Shipping Policy

Shipping Overview

At Ebenezer Hats, we take pride in delivering high-quality, silk-lined wide-brimmed hats with care and efficiency. Our goal is to ensure that every customer receives their order promptly and in perfect condition.

We currently ship within the United States only and offer an in-store pickup option at our designated pickup location.

Processing Time

  • All orders are processed within 2-3 business days (excluding weekends and holidays).
  • Orders placed after 2 PM EST will begin processing on the next business day.
  • During high-volume periods (such as sales or holidays), processing times may be extended.

Once your order has shipped, you will receive an email confirmation with tracking details.

Shipping Rates & Delivery Estimates

Standard Shipping (5-7 business days) – $X.XX

Expedited Shipping (2-3 business days) – $X.XX

Express Shipping (Next-Day Delivery) – $X.XX

Shipping costs are calculated at checkout based on your location and selected shipping method.

Preorder Shipping Timeline

For preorder items, shipping will take place within 60 days after your order confirmation is received. You will receive updates via email regarding the status of your preorder.

If you have any questions about your preorder shipment, please reach out to hello@ebenezerhats.com.

In-Store Pickup

We offer a pickup in-store option for customers who prefer to collect their orders at our designated location.

  • Processing Time: Orders will be ready for pickup within 2-3 business days of order confirmation.
  • You will receive a notification when your order is ready for pickup, along with pickup location details.
  • Please bring your order confirmation email and a valid ID when picking up your order.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for the tracking information to update.

If you do not receive a tracking email within 5 business days of placing your order, please contact our support team at hello@ebenezerhats.com.

Shipping Restrictions

  • We do not ship to PO Boxes or APO/FPO addresses.
  • Orders with multiple items may be shipped separately to expedite delivery.

Lost, Stolen, or Delayed Shipments

Ebenezer Hats is not responsible for packages lost, stolen, or delayed by the carrier. However, we are committed to helping our customers resolve these issues. If your package is lost or stolen:

  1. Check with your neighbors or front desk.
  2. Contact the shipping carrier directly.
  3. If your package is still missing, reach out to us at hello@ebenezerhats.com for further assistance.

Returns & Exchanges

We stand by the quality of our hats! If you are not completely satisfied with your order, please review our Return & Exchange Policy here: Ebenezer Hats Return Policy.

Contact Us

For any shipping-related inquiries, please email us at hello@ebenezerhats.com or visit our FAQs at Ebenezer Hats FAQs.