Return and Refund policy

Ebenezer Hats Return Policy  

At Ebenezer Hats, your satisfaction is our top priority. We understand that sometimes a purchase may not be perfect, and we’re here to help. Please review our return policy below so the process is smooth and transparent.

Store credit only (no refunds to original payment)  
All approved returns are issued as store credit only. We do not offer refunds back to the original form of payment.  

Store credit is delivered as an Ebenezer Hats digital gift card sent to the email address used at checkout. Store credit never expires.

Eligibility for returns  

Return window: Items must be returned within 15 days of the delivery date.  
Condition of items: To qualify for a return, the hat must be:  
- Unworn: No signs of wear, including creases, stains, or odor.  
- Undamaged: Free of tears, scratches, or alterations.  
- In original condition and packaging: Returned in the packaging it arrived in (branded box, tissue paper, and any inserts).  
- Included materials: Care cards and any promotional items received with the order must be included.

How to start a return  
Email us at hello@ebenezerhats.com with:  
- Your order number  
- The item(s) you’d like to return  
- The reason for the return  
If your return is approved, we’ll send return instructions.

Return shipping  
Ebenezer Hats will cover the cost of return shipping for approved returns. We’ll provide a return shipping label and instructions once your return is approved.  

Returns sent without prior approval will not be accepted.

Store credit processing  
Once we receive and inspect your return, we will issue store credit within 7–10 business days.

Exchanges  
We do offer exchanges. If you wish to exchange your hat for another size, color, or style, please email us at hello@ebenezerhats.com.

Final sale items  
Items marked Final Sale are not eligible for return or exchange.

Damaged, defective, or incorrect items  
If your order arrives damaged, defective, or incorrect, please contact us at hello@ebenezerhats.com within 48 hours of delivery with photos of the item and packaging.  
- If the item is damaged/defective or you received the wrong item, we will work with you to make it right.  
- Replacement is our first option when inventory is available.  
- If a replacement isn’t available (or another resolution is more appropriate), we may offer a refund to the original payment method and/or store credit on a case-by-case basis.  
- In these situations, return shipping will be covered by Ebenezer Hats when a return is required.