FAQs

FAQs

Are your hats suitable for all hair types?

Absolutely! Our silk linings and inclusive sizing ensure comfort and protection for all hair types, including braids, locs, curls, and more.

How do I adjust the fit?

Each hat includes an internal velcro band for easy adjustment, ensuring a perfect fit every time.

Can I clean my hat at home?

Yes, spot cleaning is recommended for both the silk lining and wool exterior. Detailed care instructions can be found above.

What is your return policy?

Return Window: Items must be returned within 15 days of delivery.

Condition of Items: Hats must be unworn, undamaged, and include all original packaging and inserts.

Restocking Fee: A $15 fee applies to all returned items.

Refund Processing: Refunds will be processed within 7-10 business days after the return is inspected.

Non-Qualifying Returns: If the item shows signs of wear or damage, store credit will be issued instead of a refund.

Exchanges: We offer exchanges for size, color, or style. Contact us at [email protected] to initiate an exchange and place your new order.

For detailed information, visit our Return Policy page or contact our customer support team.

What if I need help choosing the right size or style?

We’re here to help! Explore our Hat Sizing Guide and Care Instructions, or contact our team for personalized advice.

Ready to Find Your Perfect Fit?

Your perfect fit is just a click away.

Contact Us

700 E 1st Street Suite 712

Alamogordo, NM 88310

Follow Us

Copyright 2025. Ebenezer Hats. All Rights Reserved | Privacy Policy | Return Policy | Powered by Lens on Luxury